FAQ

You can of course call us at any time for a preliminary discussion. However, since your project relies on key performance indicators, please send us your inquiry by email, including:

• a brief description
• the desired features
• the production scope
• the technical requirements

Our sales representative or key account manager will contact you as your designated contact person.

We are happy to advise and support you throughout the entire project, check the concept for optimisation potential and take into account the current procurement situation for components in order to avoid potential supply bottlenecks.

All information is incorporated into the cost calculation in collaboration with our international team, consisting of technical purchasing, development and production. On this basis, we prepare your quotation.

Of course. As soon as we have reached the relevant phases of the project together, you will receive samples and prototypes.

The prototypes have already undergone extensive testing in our laboratory, e.g. EMC tests, thermal tests. Adjustments are made in dialogue based on the test results.

We can produce a pilot series on request. After successful sampling and confirmation of the article, we go into production.

The product is completed entirely in-house, from development, assembly and testing (e.g. EMC) to customised configuration. Everything from a single source at our sites in Germany and China.

1. Go to the TPS Shop website and click on ‘Log in’ in the top right-hand corner of the shop.

2. A login window will appear. Please click on the ‘Register’ button.

3. Enter the required information.

4. Click on ‘Create my account’ to complete the registration process.

1. Go to the TPS Shop website and click on "Shop" at the top.

2. You can select the products and add them to your shopping basket.

3. Fill in all the information according to the requirements and choose the payment method

4. Pay for your order.

5. If the delivery address is outside Germany, you will unfortunately not be able to complete the order
complete the order. Please contact us for a quote for the freight costs.

We apologise for this circumstance, but this is the only way we can offer you the most favourable prices
prices, instead of too high flat rates.

6. If a desired article is not available, you are welcome to contact us for a quotation.
to reserve the next item for you or to enquire about delivery times or availability.

The TPS shop currently supports two payment methods:
Paypal and telegraphic transfer / prepayment bank transfer (TT).

This is possible before the goods leave our warehouse. Carry out the cancellation as follows:

Click on "My account" in the shop, then on "My orders".
Select the order you wish to cancel.

You can leave us a message under the order or send us an e-mail
to us. Our customer service will cancel and confirm the order for you.

To find out more about product returns and refunds, please read the
Refund Policy on the TPS Shop website.

Please understand that there may be an overlap in your cancellation and shipping and that the cancellation
shipping and the cancellation may be delayed.

If you require a higher level of technical support, our
technical experts are always at your disposal.