{"id":11026,"date":"2025-05-24T13:21:58","date_gmt":"2025-05-24T11:21:58","guid":{"rendered":"https:\/\/tps-elektronik.com\/preguntas-mas-frecuentes\/"},"modified":"2026-04-15T11:12:52","modified_gmt":"2026-04-15T09:12:52","slug":"preguntas-mas-frecuentes","status":"publish","type":"page","link":"https:\/\/tps-elektronik.com\/es\/preguntas-mas-frecuentes\/","title":{"rendered":"Preguntas m\u00e1s frecuentes"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Para su solicitud particular<\/h2>\n<div id=\"accordions-1274\" class=\"accordions-1274 accordions\" data-accordions={&quot;lazyLoad&quot;:true,&quot;id&quot;:&quot;1274&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\r\n                <div id=\"accordions-lazy-1274\" class=\"accordions-lazy\" accordionsId=\"1274\">\r\n                    <\/div>\r\n\r\n    <div class=\"items\"  style=\"display:none\" >\r\n    \r\n            <div post_id=\"1274\" itemcount=\"0\"  header_id=\"header-1752748076549\" id=\"header-1752748076549\" style=\"\" class=\"accordions-head head1752748076549 border-none\" toggle-text=\"\" main-text=\"How can I submit a custom request?\">\r\n                                    <span id=\"header-text-1752748076549\" class=\"accordions-head-title\">How can I submit a custom request?<\/span>\r\n                    <span id=\"accordion-icons-1752748076549\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa-solid fa-plus\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa-solid fa-minus\"><\/i><\/span>\r\n                    <\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1752748076549 \">\r\n                <p><span class=\"HwtZe\" lang=\"en\"><span class=\"jCAhz\"><span class=\"ryNqvb\">You can of course call us at any time for a preliminary discussion.<\/span><\/span> <span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">However, since your project relies on key performance indicators, please send us your inquiry by email, including: <\/span><\/span><\/span><\/p>\n<ul>\n<li><span class=\"HwtZe\" lang=\"en\"><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">a brief description <\/span><\/span><\/span><\/li>\n<li><span class=\"HwtZe\" lang=\"en\"><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">the desired features <\/span><\/span><\/span><\/li>\n<li><span class=\"HwtZe\" lang=\"en\"><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">the production scope <\/span><\/span><\/span><\/li>\n<li><span class=\"HwtZe\" lang=\"en\"><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">the technical requirements <\/span><\/span><\/span><\/li>\n<\/ul>\n<p><span class=\"HwtZe\" lang=\"en\"><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">Our sales representative or key account manager will contact you as your designated contact person.<\/span><\/span><\/span><\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"1274\" itemcount=\"1\"  header_id=\"header-1752751364295\" id=\"header-1752751364295\" style=\"\" class=\"accordions-head head1752751364295 border-none\" toggle-text=\"\" main-text=\"What is the procedure after receiving my enquiry?\">\r\n                                    <span id=\"header-text-1752751364295\" class=\"accordions-head-title\">What is the procedure after receiving my enquiry?<\/span>\r\n                    <span id=\"accordion-icons-1752751364295\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa-solid fa-plus\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa-solid fa-minus\"><\/i><\/span>\r\n                    <\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1752751364295 \">\r\n                <p>We are happy to advise and support you throughout the entire project, check the concept for optimisation potential and take into account the current procurement situation for components in order to avoid potential supply bottlenecks.<\/p>\n<p>All information is incorporated into the cost calculation in collaboration with our international team, consisting of technical purchasing, development and production. On this basis, we prepare your quotation.<\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"1274\" itemcount=\"2\"  header_id=\"header-1752751406189\" id=\"header-1752751406189\" style=\"\" class=\"accordions-head head1752751406189 border-none\" toggle-text=\"\" main-text=\"Will I receive samples and a prototype?\">\r\n                                    <span id=\"header-text-1752751406189\" class=\"accordions-head-title\">Will I receive samples and a prototype?<\/span>\r\n                    <span id=\"accordion-icons-1752751406189\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa-solid fa-plus\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa-solid fa-minus\"><\/i><\/span>\r\n                    <\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1752751406189 \">\r\n                <p>Of course. As soon as we have reached the relevant phases of the project together, you will receive samples and prototypes.<\/p>\n<p>The prototypes have already undergone extensive testing in our laboratory, e.g. EMC tests, thermal tests. Adjustments are made in dialogue based on the test results.<\/p>\n<p>We can produce a pilot series on request. After successful sampling and confirmation of the article, we go into production.<\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"1274\" itemcount=\"3\"  header_id=\"header-1752751431514\" id=\"header-1752751431514\" style=\"\" class=\"accordions-head head1752751431514 border-none\" toggle-text=\"\" main-text=\"How and where will my order be finalised?\">\r\n                                    <span id=\"header-text-1752751431514\" class=\"accordions-head-title\">How and where will my order be finalised?<\/span>\r\n                    <span id=\"accordion-icons-1752751431514\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa-solid fa-plus\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa-solid fa-minus\"><\/i><\/span>\r\n                    <\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1752751431514 \">\r\n                <p>The product is completed entirely in-house, from development, assembly and testing (e.g. EMC) to customised configuration. Everything from a single source at our sites in Germany and China.<\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"1274\" itemcount=\"4\"  header_id=\"header-1752751468285\" id=\"header-1752751468285\" style=\"\" class=\"accordions-head head1752751468285 border-none\" toggle-text=\"\" main-text=\"Welche Lieferm\u00f6glichkeiten gibt es?\">\r\n                                    <span id=\"header-text-1752751468285\" class=\"accordions-head-title\">Welche Lieferm\u00f6glichkeiten gibt es?<\/span>\r\n                    <span id=\"accordion-icons-1752751468285\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa-solid fa-plus\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa-solid fa-minus\"><\/i><\/span>\r\n                    <\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1752751468285 \">\r\n                <div id=\"ui-id-5\" class=\"accordion-content content1748085647361 ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content ui-accordion-content-active\" role=\"tabpanel\" aria-labelledby=\"header-1748085647361\" aria-hidden=\"false\">\n<p>Sobald die Produktion abgeschlossen ist, haben Sie die freie Wahl der Versandart:<\/p>\n<ul>\n<li>Ob wir es f\u00fcr Sie aus unserer Fertigung in Shanghai per Luft- oder Seeweg versenden,<\/li>\n<li>per Sammelladung zu uns an den deutschen Standort holen und anschlie\u00dfend per Paketdienst an<br \/>\nSie weiterleiten<\/li>\n<li>oder Sie Ihre Lieferung auf anderem Weg an seinen Zielort gelangen soll,<\/li>\n<\/ul>\n<p>gemeinsam finden wir das Ziel!<\/p>\n<\/div>\n            <\/div>\r\n    <\/div>\r\n\r\n\r\n\r\n            <\/div>\n\n<h2 class=\"wp-block-heading\">Para tu pedido en la tienda<\/h2>\n<div id=\"accordions-1294\" class=\"accordions-1294 accordions\" data-accordions={&quot;lazyLoad&quot;:true,&quot;id&quot;:&quot;1294&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\r\n                <div id=\"accordions-lazy-1294\" class=\"accordions-lazy\" accordionsId=\"1294\">\r\n                    <\/div>\r\n\r\n    <div class=\"items\"  style=\"display:none\" >\r\n    \r\n            <div post_id=\"1294\" itemcount=\"0\"  header_id=\"header-1752750862414\" id=\"header-1752750862414\" style=\"\" class=\"accordions-head head1752750862414 border-none\" toggle-text=\"\" main-text=\"How do you register a TPS Shop customer account?\">\r\n                                    <span id=\"header-text-1752750862414\" class=\"accordions-head-title\">How do you register a TPS Shop customer account?<\/span>\r\n                    <span id=\"accordion-icons-1752750862414\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa-solid fa-plus\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa-solid fa-minus\"><\/i><\/span>\r\n                    <\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1752750862414 \">\r\n                <p>1. Go to the <a href=\"https:\/\/www.shop-tps.com\/shop\" target=\"_blank\" rel=\"noopener\"><strong>TPS Shop website<\/strong><\/a> and click on \u2018Log in\u2019 in the top right-hand corner of the shop.<\/p>\n<p>2. A login window will appear. Please click on the \u2018Register\u2019 button.<\/p>\n<p>3. Enter the required information.<\/p>\n<p>4. Click on \u2018Create my account\u2019 to complete the registration process.<\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"1294\" itemcount=\"1\"  header_id=\"header-1752751543537\" id=\"header-1752751543537\" style=\"\" class=\"accordions-head head1752751543537 border-none\" toggle-text=\"\" main-text=\"How can I order in the shop?\">\r\n                                    <span id=\"header-text-1752751543537\" class=\"accordions-head-title\">How can I order in the shop?<\/span>\r\n                    <span id=\"accordion-icons-1752751543537\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa-solid fa-plus\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa-solid fa-minus\"><\/i><\/span>\r\n                    <\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1752751543537 \">\r\n                <p>1. Go to the <a href=\"https:\/\/www.shop-tps.com\/shop\" target=\"_blank\" rel=\"noopener\">TPS Shop website<\/a> and click on \"Shop\" at the top.<\/p>\n<p>2. You can select the products and add them to your shopping basket.<\/p>\n<p>3. Fill in all the information according to the requirements and choose the payment method<\/p>\n<p>4. Pay for your order.<\/p>\n<p>5. If the delivery address is outside Germany, you will unfortunately not be able to complete the order<br \/>\ncomplete the order. Please contact us for a quote for the freight costs.<\/p>\n<p>We apologise for this circumstance, but this is the only way we can offer you the most favourable prices<br \/>\nprices, instead of too high flat rates.<\/p>\n<p>6. If a desired article is not available, you are welcome to contact us for a quotation.<br \/>\nto reserve the next item for you or to enquire about delivery times or availability.<\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"1294\" itemcount=\"2\"  header_id=\"header-1752751619386\" id=\"header-1752751619386\" style=\"\" class=\"accordions-head head1752751619386 border-none\" toggle-text=\"\" main-text=\"Payment\">\r\n                                    <span id=\"header-text-1752751619386\" class=\"accordions-head-title\">Payment<\/span>\r\n                    <span id=\"accordion-icons-1752751619386\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa-solid fa-plus\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa-solid fa-minus\"><\/i><\/span>\r\n                    <\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1752751619386 \">\r\n                <p>The TPS shop currently supports two payment methods:<br \/>\nPaypal and telegraphic transfer \/ prepayment bank transfer (TT).<\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"1294\" itemcount=\"3\"  header_id=\"header-1752751650746\" id=\"header-1752751650746\" style=\"\" class=\"accordions-head head1752751650746 border-none\" toggle-text=\"\" main-text=\"Delivery\">\r\n                                    <span id=\"header-text-1752751650746\" class=\"accordions-head-title\">Delivery<\/span>\r\n                    <span id=\"accordion-icons-1752751650746\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa-solid fa-plus\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa-solid fa-minus\"><\/i><\/span>\r\n                    <\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1752751650746 \">\r\n                <div id=\"ui-id-9\" class=\"accordion-content content17506681593 ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content ui-accordion-content-active\" role=\"tabpanel\" aria-labelledby=\"header-17506681593\" aria-hidden=\"false\">\n<p>1. Sobald Sie die Zahlung f\u00fcr Ihre Bestellung abgeschlossen haben:<\/p>\n<ul>\n<li>Sind Ihre Artikel in Summe leichter als 150 kg, werden sie innerhalb von 48 Stunden (Montag - Freitag) versandt.<\/li>\n<li>Sind Ihre Artikel in Summe schwerere als 150 kg, dann erfolgt der Versand innerhalb einer Woche.<\/li>\n<\/ul>\n<p>2. Kann die von Ihnen bevorzugte Versandart nicht gew\u00e4hlt werden oder steht nicht zur Auswahl,<br \/>\nz.B. 24h Express, nextday 12, k\u00f6nnen Sie sich jederzeit mit uns in Verbindung setzen ,um<br \/>\neine L\u00f6sung zu finden.<\/p>\n<p>3. Auf Wunsch bieten wir Ihnen gerne weitere M\u00f6glichkeiten an.<\/p>\n<\/div>\n            <\/div>\r\n    \r\n            <div post_id=\"1294\" itemcount=\"4\"  header_id=\"header-1752751671938\" id=\"header-1752751671938\" style=\"\" class=\"accordions-head head1752751671938 border-none\" toggle-text=\"\" main-text=\"How can I cancel an order?\">\r\n                                    <span id=\"header-text-1752751671938\" class=\"accordions-head-title\">How can I cancel an order?<\/span>\r\n                    <span id=\"accordion-icons-1752751671938\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa-solid fa-plus\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa-solid fa-minus\"><\/i><\/span>\r\n                    <\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1752751671938 \">\r\n                <p>This is possible before the goods leave our warehouse. Carry out the cancellation as follows:<\/p>\n<p>Click on \"My account\" in the shop, then on \"My orders\".<br \/>\nSelect the order you wish to cancel.<\/p>\n<p>You can leave us a message under the order or send us an e-mail<br \/>\nto us. Our customer service will cancel and confirm the order for you.<\/p>\n<p>To find out more about product returns and refunds, please read the<br \/>\nRefund Policy on the TPS Shop website.<\/p>\n<p>Please understand that there may be an overlap in your cancellation and shipping and that the cancellation<br \/>\nshipping and the cancellation may be delayed.<\/p>\n<p>If you require a higher level of technical support, our<br \/>\ntechnical experts are always at your disposal.<\/p>\n            <\/div>\r\n    <\/div>\r\n\r\n\r\n\r\n            <\/div>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.shop-tps.com\/en\/shop\" target=\"_blank\" rel=\"noreferrer noopener\">Tienda<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Para su solicitud particular Para tu pedido en la tienda<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11026","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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