{"id":2503,"date":"2025-09-25T09:00:00","date_gmt":"2025-09-25T07:00:00","guid":{"rendered":"https:\/\/tps-elektronik.com\/?post_type=case_studies&#038;p=2503"},"modified":"2025-11-21T03:02:56","modified_gmt":"2025-11-21T02:02:56","slug":"quality-assurance-customer-case","status":"publish","type":"case_studies","link":"https:\/\/tps-elektronik.com\/en\/case-studies\/quality-assurance-customer-case\/","title":{"rendered":"TPS Elektronik: Quality Assurance and Testing for a UK Tech Company"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Initial Situation<\/h2>\n\n\n\n<p>A fast-growing UK technology company approached TPS Elektronik with quality issues in its electronic components. Rapid scaling had outpaced existing quality processes. The client lacked a reliable partner for quality assurance (QA) and quality control (QC) across multiple product lines. There was also no consistent inspection benchmark in place.<\/p>\n\n\n\n<p>During initial audits, several units were flagged as defective. The customer requested a clear <strong>defect definition<\/strong> aligned with international standards to ensure a consistent basis for inspections. At the same time, the company required professional ASTM test methodologies to validate durability and reliability.<\/p>\n\n\n\n<p>The client needed:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>a clear defect definition (uniform criteria for when a component is considered defective),<\/li>\n\n\n\n<li>acceptance criteria aligned with internationally recognised standards (e.g., ISO\/ASTM methods),<\/li>\n\n\n\n<li>laboratory-backed verification from accredited testing laboratories,<\/li>\n\n\n\n<li>evaluation of specific radio-frequency (RF) components against relevant test standards,<\/li>\n\n\n\n<li>clarity on acceptance boundaries for borderline inspection results,<\/li>\n\n\n\n<li>and a central point of responsibility to oversee testing and approvals.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Key challenges<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Only partial records of previous test results were available.<\/li>\n\n\n\n<li>Earlier suppliers had not used standardised sampling methods, complicating comparisons.<\/li>\n\n\n\n<li>Mechanical tests (including hardness testing) were required to verify material strength.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Our Solution<\/h2>\n\n\n\n<p>TPS Elektronik set up a structured QA\/QC programme tailored to the client\u2019s needs.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1) Defect Definition &amp; Standards Alignment<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Developed a clear, product-wide defect definition.<\/li>\n\n\n\n<li>Established verifiable acceptance criteria using a combination of ISO and ASTM test methods.<\/li>\n\n\n\n<li>Clarified acceptance boundaries for borderline cases to reduce ambiguity in quality judgements.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2) Laboratory Testing &amp; Validation<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Partnered with accredited third-party laboratories for comprehensive material and functional testing.<\/li>\n\n\n\n<li>Performed hardness tests and mechanical stress tests to confirm long-term durability.<\/li>\n\n\n\n<li>Introduced standardised sampling methods across production batches for consistent, statistically reliable results.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3) RF Component Evaluation<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Validated sensitive RF modules under defined performance conditions.<\/li>\n\n\n\n<li>Ensured conformity with relevant performance and test standards for the target markets.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4) Communication &amp; In-Process Quality Management<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Appointed a <strong>Single Point of Contact (SPOC)<\/strong> at TPS to coordinate documentation, approvals, and communications.<\/li>\n\n\n\n<li>Integrated all findings into the client\u2019s QA\/QC framework to ensure repeatability.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Results<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Improved reliability:<\/strong> The rejection rate decreased by about 30%, based on the client\u2019s project data, due to a precise defect definition and consistent sampling methods.<\/li>\n\n\n\n<li><strong>Demonstrated compliance:<\/strong> Product quality was verified using recognised ISO\/ASTM methods and accredited laboratory testing.<\/li>\n\n\n\n<li><strong>Material strength confirmed:<\/strong> Hardness and stress tests supported suitability for critical industrial applications.<\/li>\n\n\n\n<li><strong>RF performance assured:<\/strong> Sensitive modules met the defined requirements under realistic test conditions.<\/li>\n\n\n\n<li><strong>Clear accountability:<\/strong> A dedicated SPOC improved transparency, communication cadence, and approval workflows.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p>This case illustrates how TPS Elektronik provides <strong>end-to-end QA\/QC solutions<\/strong>. By combining recognised test methods, accredited laboratory validation, and RF expertise, the client gained a robust foundation for <strong>reliable, compliant, and scalable production<\/strong>.<\/p>\n\n\n\n<p>From establishing a clear defect definition and borderline-case rules to conducting hardness tests and implementing standardised sampling, TPS Elektronik helped the customer secure <strong>long-term product quality<\/strong>. The collaboration also gave the client <strong>greater confidence in scaling production for future growth and market competitiveness<\/strong>.<\/p>\n\n\n<style id=\"wpforms-css-vars-4659-block-8e121a8f-a013-4c69-b72e-ba792474c667\">\n\t\t\t\t#wpforms-4659.wpforms-block-8e121a8f-a013-4c69-b72e-ba792474c667 {\n\t\t\t\t--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 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Rapid scaling had outpaced existing quality processes. The client lacked a reliable partner for quality assurance (QA) and quality control (QC) across multiple product lines. There was also no consistent inspection benchmark in place. During initial audits, several\u2026 <a href=\"https:\/\/tps-elektronik.com\/en\/case-studies\/quality-assurance-customer-case\/\">Read More &raquo;<\/a><\/p>\n","protected":false},"author":8,"featured_media":3834,"template":"","class_list":["post-2503","case_studies","type-case_studies","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Quality Assurance \u2013 TPS Customer Case with British Tech Company<\/title>\n<meta name=\"description\" content=\"Discover how TPS Elektronik defined a clear defective definition and applied ASTM test methodologies, element testing laboratories, and quality assurance to help a British tech company reduce defects and achieve global compliance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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